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Accessibility Statement

Effective Date: 29 September 2025

Thanda Bantu Online (Pty) Ltd (“TBO”), registered in South Africa, is committed to making our website, www.thandabantuonline.co.za, and all associated services accessible and inclusive to the widest possible audience, including people living with disabilities.

This commitment is guided by the Constitution of South Africa, the Promotion of Equality and Prevention of Unfair Discrimination Act (PEPUDA), the Consumer Protection Act (CPA), and the Electronic Communications and Transactions Act (ECTA).

1. Our Commitment

We believe in equal access to information, services, and products. Our goal is to ensure that no person is unfairly excluded from using our website due to a disability or technological barrier.

2. Measures Implemented

In line with international best practice (Web Content Accessibility Guidelines – WCAG 2.1), we:

  • Use responsive website design for different devices.

  • Provide clear navigation and structure.

  • Include descriptive text for images and non-text content.

  • Support screen readers and keyboard navigation.

  • Maintain high-contrast text and accessible colour choices.

  • Offer alternative contact methods (phone, email, in-person) for those unable to use the website fully.

3. Ongoing Efforts

We regularly review our website to identify accessibility barriers and are committed to improving functionality. Accessibility is part of our ongoing digital development and customer care processes.

4. Limitations

While we strive for full accessibility, some third-party content (such as courier tracking tools, payment gateways, or embedded maps) may not fully comply with WCAG or South African standards. Where possible, we provide alternatives to ensure access.

5. Your Rights

In terms of South African law, you have the right to:

  • Equal access to our services, without unfair discrimination.

  • Reasonable accommodation if you experience a barrier to access.

  • Contact us directly to request assistance, adjustments, or alternatives.

6. Feedback & Assistance

If you experience any accessibility issues on our website, please let us know so we can take corrective action.

Thanda Bantu Online (Pty) Ltd
Website: www.thandabantuonline.co.za
Email: sales@thandabantuonline.co.za
Phone: 043 683 1344
Address: Alfred street Stutterheim 4930 Eastern Cape; South Africa

7. Future Developments

We are committed to continual improvement and will update this policy as technology and legal requirements evolve.

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