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Effective Date: 29 September 2025

At Thanda Bantu Online (Pty) Ltd, we aim to ensure your furniture reaches you safely and efficiently.

1. Delivery Areas

   • We deliver nationwide within South Africa using either our in-house delivery team or trusted third-party couriers.

   • Certain remote areas may attract extended lead times or additional delivery fees.

2. Delivery Scheduling

   • Deliveries are scheduled in advance, and customers will be contacted to arrange a suitable date and time.

   • Standard delivery lead times are 3–10 working days after payment has cleared, unless otherwise communicated.

3. Delivery Fees

   • Delivery charges are calculated based on distance, order size, and delivery method.

   • Fees will be confirmed before final order approval.

4. Delivery Access

   • Customers must ensure that delivery access is clear and suitable for large furniture items.

   • If delivery is not possible due to restricted access, additional fees may apply for a re-delivery.

5. Risk & Responsibility

   • Risk of damage or loss passes to the customer once goods are delivered or collected.

   • Customers are required to inspect goods upon delivery and report any issues within 24 hours.

Courier Policy

Effective Date: 29 September 2025

1. Appointment of Couriers

   • Where deliveries are outside our in-house delivery range or at our discretion, we may appoint a third-party courier service of our choosing.

2. Courier Services

   • Courier fees are calculated based on the size, weight, and destination of the order.

   • Courier deliveries are to ground floor only. Customers are responsible for moving items beyond the delivery point.

3. Risk Transfer

   • Once goods are handed to the courier, all risk transfers to the customer.

   • Delivery timelines are subject to the courier’s scheduling and may vary depending on the destination.

4. Liability

   • Thanda Bantu Online (Pty) Ltd is not liable for courier delays, damages, or loss beyond what is recoverable under the courier’s own policy.

   • Customers must report courier-related claims within 24 hours of receipt.

Collection Policy

Effective Date: 29 September 2025

1. Collection Availability

   • Customers may collect orders directly from our warehouse/showroom by appointment only.

   • Collections must be scheduled at least 24 hours in advance to allow preparation.

2. Collection Requirements

   • Customers must present their order confirmation and a valid ID upon collection.

   • Payment on collection is strictly card only (no cash accepted).

3. Customer Responsibility

   • Customers are responsible for bringing a suitable vehicle and manpower for safe loading and transport.

   • Once items leave our premises, responsibility for safe handling and transport lies with the customer.

Storage Fee Policy

Effective Date: 29 September 2025

1. Free Holding Period

   • Orders must be collected or scheduled for delivery within 7 working days of notification that they are ready.

2. Storage Fees

   • If goods are not collected/delivered within the free holding period, a daily storage fee will apply:

     • R25/Day

3. Abandoned Orders

   • If goods remain uncollected for 30 days or more, they may be considered abandoned.

   • Thanda Bantu Online (Pty) Ltd reserves the right to resell such goods to recover storage and administrative costs, with no refund due to the original buyer.